Privacy Policy

1. Data protection at a glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to personally identify you. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
How do we collect your data?

Your data is collected in part by you providing it to us. This may include, for example, data that you enter into a contact form.
Other data is automatically collected when visiting the website by our IT systems. This mainly includes technical data (e.g. Internet browser, operating system, or the time of the page access). The collection of this data occurs automatically as soon as you enter our website.
What do we use your data for?

Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information free of charge at any time about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction, blocking, or deletion of this data. For this purpose, as well as for further questions regarding data protection, you can contact us at any time at the address provided in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and third-party tools

When visiting our website, your browsing behavior may be statistically evaluated. This is mainly done using cookies and so-called analysis programs. The analysis of your browsing behavior is generally conducted anonymously; your browsing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you about the options for objection in this data protection declaration.

2. General Notes and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and how we use it. It also explains how and for what purposes this occurs.

We would like to point out that data transmission over the Internet (e.g. when communicating via email) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.

Notice regarding the responsible party

The responsible party for the data processing on this website is:

Locksmith Service Munich Owner Herbert Pichelmaier

Maximilianstraße 280539 Munich

Phone:089 330 900 90
E-Mail: info@schlüsseldienst-münchen.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your explicit consent. You can revoke a consent that has already been given at any time. An informal notification via email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to complain to the competent supervisory authority

In the event of violations of data protection laws, the affected party has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is located. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to request the transfer of data that we process automatically based on your consent or in the fulfillment of a contract, to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

SSL or TLS encryption

This page uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize a secure connection by the fact that the address bar of the browser changes from “http://” to “https://” and by the lock icon in your browser bar.

If the SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

You have the right to free information about your stored personal data, its origin and recipients, and the purpose of data processing at any time in accordance with applicable legal provisions, and if applicable, the right to rectification, blocking, or deletion of this data. You can contact us at any time at the address indicated in the imprint for this purpose and for any further questions regarding personal data.

Objection to marketing emails

The use of contact details published in accordance with the obligation to provide an imprint for the purpose of sending unsolicited advertising and informational materials is hereby objected to. The operators of the sites expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as through spam emails.

3. Data collection on our website

Cookies

The internet pages partially use so-called cookies. Cookies do not harm your computer and do not contain any viruses. Cookies are intended to make our service more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are called ‘session cookies’. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser during your next visit.

You can configure your browser to be informed about the setting of cookies and allow cookies only on a case-by-case basis, exclude the acceptance of cookies for specific cases or in general, and activate automatic deletion of cookies when closing the browser. Deactivating cookies may limit the functionality of this website.

Cookies that are necessary for the performance of the electronic communication process or to provide certain functions you desire (e.g., shopping cart function) are stored based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically flawless and optimized provision of its services. As far as other cookies (e.g., cookies for analyzing your browsing behavior) are stored, these are treated separately in this privacy policy.

Server log files

The provider of the sites automatically collects and stores information in so-called server log files that your browser automatically transmits to us. These are:

Browser type and browser version
used operating system
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

A merging of this data with other data sources is not carried out.

The basis for data processing is Article 6(1)(f) of the GDPR, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.

4. Analysis Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and allow for an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a server of Google in the USA and stored there.
The storage of Google Analytics cookies is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both his web offerings and his advertising.

IP anonymization

We have activated the IP anonymization feature on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and be truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other data from Google.
Browser Plugin

You can prevent the storage of cookies by adjusting the settings of your browser software; however, we would like to point out that in this case, you may not be able to use all features of this website to their full extent. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link:https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data during future visits to this website:Disable Google Analytics.
More information on handling user data with Google Analytics can be found in Google’s privacy policy:https://support.google.com/analytics/answer/6004245?hl=de.

Order data processing

We have concluded a contract with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic characteristics in Google Analytics

This website uses the “demographic features” feature of Google Analytics. This allows reports to be created that contain information about the age, gender, and interests of website visitors. These data come from interest-based advertising by Google as well as visitor data from third-party providers. These data cannot be assigned to a specific person. You can deactivate this feature at any time through the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section “Objection to Data Collection”.

Google Analytics Remarketing

Our websites use the features of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows the advertising audiences created with Google Analytics Remarketing to be linked with the cross-device capabilities of Google AdWords and Google DoubleClick. This way, interest-based, personalized advertising messages that have been tailored to your previous usage and browsing behavior on one device (e.g., mobile phone) can also be displayed on another of your devices (e.g., tablet or PC).
If you have given your consent, Google links your web and app browsing history to your Google account for this purpose. This way, the same personalized advertisements can be displayed on any device you log into with your Google account.
To support this feature, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create audiences for cross-device advertising.

You can permanently object to cross-device remarketing/targeting by disabling personalized advertising in your Google account; follow this link: https://www.google.com/settings/ads/onweb/.

The summary of the data collected in your Google account is based solely on your consent, which you can give or withdraw to Google (Article 6, Paragraph 1, Letter a GDPR). For data collection processes that are not consolidated in your Google account (e.g., because you do not have a Google account or have objected to the consolidation), the collection of data is based on Article 6, Paragraph 1, Letter f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymized analysis of website visitors for advertising purposes.

Further information and the privacy policy can be found in Google’s privacy statement at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (‘Google’).

As part of Google AdWords, we use what is known as conversion tracking. When you click on an advertisement served by Google, a cookie for conversion tracking is set. Cookies are small text files that the internet browser stores on the user’s computer. These cookies expire after 30 days and do not serve for the personal identification of users. If the user visits certain pages on this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the advertisement and was referred to that page.

Every Google AdWords customer receives a different cookie. The cookies cannot be tracked across the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that would allow for personal identification of users. If you do not wish to participate in tracking, you can object to this use by easily disabling the Google conversion tracking cookie through your internet browser under user settings. You will then not be included in the conversion tracking statistics.

The storage of ‘conversion cookies’ is based on Art. 6 para. 1 lit. f of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offerings and its advertising.

You can find more information about Google AdWords and Google Conversion Tracking in Google’s privacy policy:https://www.google.de/policies/privacy/.

Google reCAPTCHA

We use ‘Google reCAPTCHA’ (hereinafter referred to as ‘reCAPTCHA’) on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’).

reCAPTCHA is used to verify whether data input on our websites (e.g., in a contact form) is done by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor accesses the site. For the analysis, reCAPTCHA evaluates various information (e.g., IP address, duration of the website visitor’s stay on the site, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.
The data processing is carried out on the basis of Article 6(1) lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated surveillance and spam.
For more information about Google reCAPTCHA and Google’s privacy policy, please refer to the following links: https://www.google.com/intl/de/policies/privacy/ und https://www.google.com/recaptcha/intro/android.html.

5. Plugins and Tools

Google Web Fonts

This page uses so-called web fonts provided by Google to ensure a consistent display of fonts. When you visit a page, your browser loads the necessary web fonts into its browser cache to correctly display texts and fonts.

For this purpose, the browser you are using must connect to Google’s servers. This allows Google to know that our website has been accessed via your IP address. The use of Google Web Fonts is for the purpose of ensuring a uniform and appealing presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.
If your browser does not support web fonts, a default font from your computer will be used.
For more information about Google Web Fonts, please visit https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/.

Google Maps

This site uses the mapping service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a server of Google in the USA and stored there. The provider of this site has no influence on this data transmission.

The use of Google Maps is for the purpose of an appealing presentation of our online offerings and for easy accessibility of the places specified by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

More information on handling user data can be found in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.

We would like to point out that by leaving our website by clicking on links on the website, the privacy policies of the respective website operators apply, which may differ from the present privacy policies.